• Due to the COVID-19 Public Health Emergency, all AESL offices are currently closed to the public and staff are working from home providing priority services only.
  • If you have an urgent matter, speak to a live person by clicking the blue icon in the bottom right
  • You can also reach us by email at aesl@gov.nl.ca.  Be sure to include your telephone number, the reason for your call, and where you live.
  • You can also call toll-free 1-877-729-7888 (Eastern Region) or 1-866-417-4753 (Western Region) and leave a voice mail with your name, telephone number, the reason for your call, and where you live.
  • While some Income Support clients may qualify for the CERB because they had employment earnings in the last year; others will not qualify. It is important to note, individuals cannot receive both provincial Income Support and the CERB at the same time. Should income support clients receive the CERB, they will no longer qualify for Income Support, and benefits will be suspended immediately. An overpayment will be set up on Income Support files where there is an overlap in payments from the CERB.
  • Individuals receiving Income Support as a supplement to earnings may qualify for the CERB, which provides substantially higher overall monthly income. To ensure consistent access to prescription medications at no increased cost, Newfoundland and Labrador Prescription Drug Program (NLPDP) Foundation Plan (100%) coverage will be extended to these clients.
  • If you need to send documents, please do not mail them; email them to aesl@gov.nl.ca
  • Income support benefits will continue to be issued, and clients with direct deposit will not see any delays in receiving payments.
  • Clients who receive benefits by cheque through the mail may experience delays in receiving payments, and should contact us as soon as possible to arrange for direct deposit.
  • Landlords who receive benefits by cheque through the mail may potentially experience delays in receiving payments, and should contact us as soon as possible to arrange for direct deposit.
  • Applications for Income Support are continuing to be processed.
  • Please note: Staff are working hard to provide priority services and respond to urgent requests as quickly as possible, and non-urgent requests may not be addressed at this time.